Shipping Policy
Last updated: August 2026
Order Processing
All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a shipping confirmation email with a tracking number once your order ships.
Domestic Shipping (United States)
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-8 business days | Free |
| Expedited Shipping | 2-4 business days | Calculated at checkout |
International Shipping
We ship to the United Kingdom, European Union countries, Australia, New Zealand, Japan, South Korea, and Singapore.
Estimated international delivery: 10-20 business days (Standard) / 5-10 business days (Express). Rates calculated at checkout.
Customs, Duties, and Import Taxes
International orders may be subject to import duties, taxes, and customs clearance fees. These charges are the sole responsibility of the recipient. VoltIgnis is not responsible for delays caused by customs processing.
Order Tracking
Tracking information is sent via email upon shipment. Please allow up to 48 hours for tracking to become active.
Damaged or Lost Packages
VoltIgnis is not liable for items damaged or lost during shipping. If you receive a damaged item, please contact the carrier to file a claim. Contact us at [email protected] for assistance.
Incorrect Address
Please verify your shipping address at checkout. VoltIgnis is not responsible for orders shipped to incorrect addresses provided by the customer.
Contact
Email: [email protected] | Phone: +86 15710779667
Shenzhen Xincai Hongtu Trading Co., Ltd.
2D-201D5, 2nd Floor, F1.6, Tianfa Building, Tian’an Cyber Park, Tian’an Chegongmiao Industrial Zone, Tian’an Community, Shatou Street, Futian District, Shenzhen, Guangdong, China